Shipping policy

Delayed or Lost Packages - Puerto Rico and the United States

This section applies to orders shipped to Puerto Rico and the United States.

Once Larich Customs hands your package to the shipping carrier and the carrier scans it as accepted, the package is in the carrier’s custody. If your shipment is delayed or appears to be lost, please contact the carrier directly with your tracking number to request an investigation and file a claim.

The shipping service includes coverage provided by the carrier. Claims are subject to the carrier’s requirements, coverage limits, and decision. Larich Customs does not control packages in transit or file claims that the recipient can submit directly.

If the carrier specifically requires documentation or action that only the sender can provide, please send us that request so we can assist. We’re sorry for the inconvenience a delay or lost package may cause. If you would like to receive the products again, you will need to place a new order.